Privacy Policy

At Walden Hall Studio we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order with us.

1. Information We Collect

We collect personal information that you provide when you place an order, contact us or communicate with us. This may include your name, email address, billing and delivery address, order details and any information contained in your correspondence with us. If you provide a telephone number, we will only use it where necessary in connection with your order or delivery.

Payments are processed securely by third-party payment providers. Walden Hall Studio does not receive or store your complete debit or credit card details, although we may receive limited information such as payment confirmation, a transaction reference, payment method and refund status.

When you visit our website, Squarespace may automatically collect certain technical information, including your IP address, browser or device information, website activity and information collected through cookies.

2. How We Use Your Information

We use your personal information to process and fulfil orders, arrange delivery, provide order updates, respond to enquiries, manage returns or refunds and provide customer support.

We process this information where necessary to fulfil our contract with you, comply with legal and accounting obligations, and pursue our legitimate interests in operating and protecting our business, preventing fraud and improving our services.

We will only send promotional emails where you have chosen to receive them. You may unsubscribe at any time using the link provided in the email or by contacting us. Where consent is required for non-essential cookies, analytics or marketing, we will request it before using them.

3. How We Store Your Information

Your personal information is stored securely using systems operated by Walden Hall Studio and trusted service providers, including Squarespace and our payment providers. We use appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to those who reasonably require it for business purposes.

We retain order, payment and transaction records only for as long as necessary to fulfil their purpose and meet applicable tax, accounting and legal requirements—normally for up to six years. General enquiries and correspondence are retained only for as long as reasonably necessary. Marketing information is retained until you unsubscribe or withdraw your consent.

When personal information is no longer required, it will be securely deleted or anonymised.

4.Sharing Your Information

We do not sell, rent or trade your personal information. We only share it where reasonably necessary to operate our business, fulfil your order or comply with the law.

Information may be shared with Squarespace, including Squarespace Payments, for website hosting, order management and payment processing; with PayPal where that payment option is selected; and with Royal Mail or Evri for delivery. Delivery providers receive only the information reasonably required to deliver your order, such as your name, delivery address and relevant contact details.

We may also share information with professional advisers, insurers, fraud-prevention services or public authorities where reasonably necessary or legally required. Some service providers may process information outside the UK. Where this occurs, appropriate safeguards recognised under UK data-protection law will be used.

Each service provider is permitted to use personal information only for the relevant service or in accordance with its own legal obligations.

5. Your Rights

Under UK data-protection law, you may have the right to request access to the personal information we hold about you; ask us to correct inaccurate or incomplete information; request deletion or restriction of your information; object to certain uses of it; and request the transfer of information you have provided to us. Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect processing that occurred before it was withdrawn. Some rights are subject to legal exceptions—for example, we may retain information required for tax, accounting, fraud-prevention or legal purposes. To exercise your rights, please contact us using the details in section 7. We may need to verify your identity and will normally respond within one month. You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk

6.Cookies

Our website uses cookies and similar technologies to operate securely and provide essential functions, including remembering basket contents, enabling checkout and processing orders. These essential cookies are necessary for the website to function and cannot normally be disabled through our cookie settings.

With your permission, we may also use optional analytics, preference or marketing cookies to understand how visitors use our website, improve its performance and support relevant marketing. Where enabled, these technologies may help us identify an incomplete checkout and send a reminder only where the visitor has provided their contact details and the necessary permission.

Optional cookies will not be placed unless you provide consent through our cookie banner. You may accept, reject or change your cookie preferences at any time using the cookie settings available on our website. You can also control cookies through your browser, although blocking essential cookies may affect the operation of the website.

7.Contact Us About Your Data

Walden Hall Studio is the data controller responsible for the personal information described in this Privacy Policy. If you have any questions about how we collect, use or protect your information, or if you wish to exercise any of your data-protection rights, please contact us by email at: info@waldenhallstudio.co.uk

Please use the subject line “Data Protection Request” where possible so that we can identify and respond to your request promptly.

8.Policy Updates

We regularly review this Privacy Policy and may update it to reflect changes in our business practices, website services, legal requirements or the way we process personal information. The latest version will always be published on this page, together with the date it was last updated.

Where a change materially affects how we use your personal information, we will take reasonable steps to bring it to your attention. If we intend to use existing personal information for a new purpose, we will provide the relevant information before beginning that processing.

Last Updated: 04.09.2026